***YWCA NENY Domestic Violence Support Services UPDATE***

As the COVID-19 Coronavirus continues to impact the world, YWCA NorthEastern NY wants to remind you that our 24-Hour Domestic Violence Hotline and Shelter remain open and staffed. If you are in need of help or someone to talk to, please call 518-374-3386.

Please click here for information about obtaining an order of protection in virtual court.


YWCA NorthEastern NY’s Domestic Violence Shelter

offers services 24-hours each day / 365 days a year.


24-Hour Domestic Violence Hotline Number:


Important Computer Safety Notice for Those Experiencing Domestic Violence: 

 Computer use can be monitored. It is impossible to completely clear the “footprints” showing where each patron has been. If you are in danger, exit our website immediately and return to our site from a safer computer (a computer in a safe location where someone abusive does not have direct or remote access). You can call the YWCA at (518) 374-3386 or call the National Domestic Violence Hotline at (800) 799-SAFE (7233). If you are in immediate danger call 911.

If you are not in danger, and you would like more information about browsing safely and privately, please click HERE.

The Domestic Violence Program offers safe shelter, counseling, advocacy, groups, case management, children’s services and post-shelter services to victims of domestic violence.

The following are basic criteria for determining eligibility for using Domestic Violence services:

  • Persons who have recently experienced abuse (physical, emotional, financial, sexual) by a spouse, partner, parent or adult child
  • Persons who are living with someone abusive or who has controlled access to the home or apartment
  • Persons who have been abused in the past and are in danger of this happening again; see similar patterns or direct threats
  • Persons whose abuser is threatening with a weapon
  • Persons who have been severely emotionally abused

Persons coming into our domestic violence service via shelter, counseling, advocacy or support groups must be able to care physically for themselves and not need supervision in the care of their children.

Our Domestic Violence shelter is wheelchair accessible. The YWCA main building has an accessibility ramp in the rear of the building. 

We do not accept victims or children of severe emotional impairment, which would impact group living or negatively affect group counseling. Appropriate services to meet their needs would be made through referral.

Client Advocates

Comprehensive advocacy services are available at:

  • YWCA NorthEastern NY
  • Schenectady County Office of Children & Family Services
  • Schenectady Police Station
  • Schenectady Family Court
  • Rotterdam Police Station/Town Court
  • Niskayuna Police Department/Town Court
  • Glenville/Scotia Police Department/Town Court


Free, confidential and supportive counseling for victims (16 years and older) who are abused and their children (5 years and up). We use a Trauma Informed Client Centered approach to counseling. Services are available to anyone who has ever been a victim, whether recently or many years ago. Flexible hours available. Call 518-374-3394 ext 142.

For more information about the Counseling Services available, click HERE.

Family Violence Prevention Program

Through the Family Violence Prevention Program, we are able to put a focus on preventing future violence for generations to come. 

Here’s how we can help:

  • Individual & family counseling for victims and their children ages 5-17
  • Evidence-based program shown to interrupt the cycle of violence and create healthier family dynamics
  • Support groups for parents to build each other up and learn new skills
  • Leadership opportunities for parents who complete the program and want to help others
  • Social/educational opportunities for families sharing similar strengths & challenges
  • Create a safe space for your family to strengthen communication skills and build new, healthy attachments

For more information about the program or to schedule your first appointment, please call 518-374-3394 ext 144. 

Economic Empowerment

Our economic empowerment program is designed to assist women who are victims of domestic violence manage their personal finances, identify their interests and skills, and find employment. As a part of the department, women will be assisted with financial planning, time management, and goal setting. Preparation for job interviews and providing professional clothing will help job seekers make a positive first impression. For more information contact Bonnie at 518-374-3394  ext 142.

Available Services:  goal setting; time and stress management; computer use assistance; information about continuing education or training; job search tips and techniques; help with employment applications, resumes, and cover letters; job interview preparation; access to professional clothing in the Soroptimist Closet; financial planning and budget assistance; referrals to community agencies


The Mary Kay Foundation helps support our shelter. The Mary Kay Foundation, along with YWCA NorthEastern NY, strive to make a difference in the lives of individuals and families who face despair on a regular basis. To find out more about the Mary Kay Foundation, please click here.mkf-logo